ARTIFICIAL INTELLIGENCE, DATA & ANALYTICS
BESPOKE DATA VISUALISATIONS
CUSTOM SOFTWARE DEVELOPMENT
CLOUD & OPERATIONS
EMBEDDED & ENGINEERING
IOT, CLOUD, DELIVERY & ENABLEMENT
Managed Services
Outcome Ownership, Long-Term Value
We manage the service, so you can focus on your business. Full responsibility, clear KPIs, and a partnership built on results, measurable value, and continuous improvement.
What is Managed Services?
Delivery model Focused on outcomes
Managed Services is a cooperation model where you define the business outcomes, and we take responsibility for delivering and maintaining them. Instead of simply providing resources, we operate as a long-term delivery partner accountable for results – with clear KPIs, SLAs, and governance.This model works best when continuity, service quality, and predictable results are key.
You stay focused on your business goals, while we take care of planning, execution, performance, and improvement. You gains more predictable delivery, fewer handovers, and a more mature, structured service.
Outcome Focused Delivery
Aligned with your business goals, not just tasks.
Shared KPIs and SLA’s
Clear performance expectations and measurable results.
Delivery ownership
We manages the service beyond sprint or team level.
Less operational overhead
No need to manage tasks, staffing, or issue resolution.
Proactive governance
Structured cadence of meetings, reporting, and planning.
Faster time-to-value
Continuous improvement and reduced coordination overhead.
Full transparency
Visibility into performance, risks, and improvements.
Flexible scope
Tailored to your domain, service maturity, and strategic priorities.
Governance& Accountability
A Governance That Supports Transparency and Risk Control
Every Managed Services engagement includes a structured governance model to ensure transparency, alignment, and accountability – from day-to-day delivery to long-term service evolution.
We define roles, responsibilities, KPIs, and escalation paths up front. Governance is not just a process layer – it’s how we stay aligned and ensure quality over time.llaboration principles remain consistent.
Key Roles
Key roles may include:
– Service Delivery Manager (SDM): your main point of contact, responsible for coordination, prioritisation, and stakeholder alignment.
– Scrum Master (SM): supports team execution, process maturity, and quality assurance.
– Delivery Manager (DM): oversees performance, capacity, and development of the delivery team.
Governance rhythm
– Daily: stand-ups and delivery syncs
– Weekly: backlog reviews, issue handling
– Monthly: KPI reviews and planning
– Quarterly: roadmap alignment and service improvement.
How it Works – step by step
1
Define Expectation
Outcomes, KPIs, SLAs, roles, and governance model.
2
Service transition
Onboarding, knowledge capture, and stabilisation
3
Team Setup
Assigning roles, tools, and alignment with your processes.
4
Execute and Improve
Delivering against scope and driving improvements.
6
Governance and transparency
Ongoing syncs, reporting, and stakeholder alignment.
6
Service evolution
Scaling delivery and adapting to changing needs.
USE CASE
Managed Services For A global Provider of Transport Solutions
A global leader in the commercial vehicle industry chosed the Managed Services model to stabilise and scale its business intelligence delivery. The scope covered data engineering, dashboard development, cloud platform support, and pipeline maintenance.
The cooperation is built around jointly defined outcomes, KPIs, and a structured governance setup spanning daily operations and strategic alignment.
We take on responsibility for delivery planning, execution, and team coordination, including backlog management, development, monitoring, and continuous improvements. The client can stay focused on business priorities while we ensure stable, visible, and value-driven delivery.
Defined KPIs and measurable service scope
Layered governance model
daily/weekly/monthly/quarterly)
Dedicated roles for service coordination, Quality and Performance
Unified backlog and agile rhythm
Proactive capacity and risk management
Transparent reporting and continuous improvement
One Partnership, Many Ways to Collaborate
At Holisticon Connect, we understand that no two organisations are alike. That’s why we offer several cooperation models – tailored to your business needs, organisational maturity, and expectations around delivery responsibility and outcomes. Whether you need flexibility and control, or long-term accountability and results, we offer both effort-based and value-based cooperation models. Each is designed to support a different level of ownership, risk sharing, and outcome responsibility.
Knowlege & Success stories
Passion and execution
About Holisticon Connect
At Holisticon Connect, our core values of Passion and Execution drive us toward a Promising Future. We are a hands-on tech company that places people at the centre of everything we do. Specialising in Custom Software Development, Cloud & Operations, Bespoke Data Visualisations, Engineering and Embedded Software Development services, we build trust through our promise to deliver and a no-drama approach. We are committed to delivering reliable and effective solutions, ensuring our clients can count on us to meet their needs with integrity and excellence.
Ready to talk?
Not sure which model is right for your organisation? Let’s explore your options and find the best fit – together.